SHIPPING
Shipping Information:
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Processing Time:
Orders are processed within 1-2 business days. -
Shipping Time:
Once processed, delivery within Canada takes 3-10 business days. -
Shipping Rates:
A flat rate of $5 applies to all orders. Free shipping is available for orders over $100.
Order Tracking:
After your order is shipped, you will receive a tracking number via email. Use the tracking link to monitor your delivery.
RETURNS & EXCHANGES
Return Policy:
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Returns are accepted within 30 days of purchase. Items must be unused, with tags attached, and in their original packaging.
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Non-Returnable Items:
Lingerie and sale items cannot be returned due to hygiene and clearance policies. -
How to Start a Return:
To initiate a return, use our Contact form or email us at info@x-clusive.ca Please include your order number and reason for return.
Exchanges:
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You can request exchanges within 14 days for size or product issues.
Refunds:
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Refunds are processed within 3-5 business days of receiving the returned item, and they will be issued to your original payment method.